Frequently Asked Questions

Have Questions? We’re Here to Help!

We’ve compiled a list of frequently asked questions to provide clear and helpful information about our products, services, and policies.

Explore these FAQs to find the guidance you need.

What is the expected delivery timeframe for orders?

Orders are usually processed within 1–3 days (Monday to Friday). After dispatch, Package transit time usually takes 5–6 days (Monday to Friday), so you can expect your order to arrive within approximately 6–9 business days.

Can I cancel my order after placing it?

You can cancel your order before it has been dispatched. Once the order has been dispatched, it cannot be cancelled.

If you no longer want to keep the item after delivery, you can request a return by following the procedure outlined in the Return and Refund Policy.

Do you offer free shipping?

Yes, Lia the Label offers free shipping on all orders delivered within the United Kingdom.

How can I track my order?

Please visit our "Track Your Order" page and enter your tracking details, which were sent to you by email once your order ships.

What should I do if I receive a damaged or incorrect product?

If a product arrives damaged or incorrect, contact us immediately at info@liathelabel.co with photos documenting the issue. A replacement or refund can be offered after the case is reviewed.

Are there any restocking fees for returned products?

No, we do not charge any restocking fees for returns.

How and when will I receive a refund?

Once we receive and verify your returned item, you will be notified by email regarding the approval of your refund. If approved, the refund will be issued using your original payment method and processed within 7 days.

Please note that payment providers or banks can require extra time before releasing funds.

Can I exchange an item for a different size, color, or model?

Yes, exchanges are possible. Contact info@liathelabel.co with your order number and the product you want to exchange for. Our team will guide you through the exchange process. More details about exchanges can be found in the Return and Refund Policy.

Need More Assistance?

If you’ve gone through our FAQ and still have questions, we’re here to help. You can reach out to us in the way that’s most convenient for you:

We’re committed to ensuring you get the help you need, whether it’s about an order, a product, or any other question. We are available Monday to Friday, 09:00 to 17:00 GMT.