Frequently Asked Questions

Have Questions? We’re Here to Help!

We’ve compiled a list of frequently asked questions to provide clear and helpful information about our products, services, and policies.

Explore these FAQs to find the guidance you need.

What is the expected delivery timeframe for orders?

Orders are usually processed within 1–3 days (Monday to Friday). After dispatch, Package transit time usually takes 4–6 days (Monday to Friday), so you can expect your order to arrive within approximately 5–9 business days.

Can I cancel my order after placing it?

Orders can only be canceled before processing begins. Once the order has started processing, cancellations are no longer possible. To request a cancellation, contact info@liathelabel.co as soon as possible.

Do you offer free shipping?

Yes, Lia the Label offers free shipping on all orders delivered within the United Kingdom.

How can I track my order?

Please visit our "Track Your Order" page and enter your tracking details, which were sent to you by email once your order ships.

What should I do if I receive a damaged or incorrect item?

If an item arrives damaged or incorrect, contact us immediately at info@liathelabel.co with photos documenting the issue. After verification, you can choose a free replacement or a full refund.

Are there any restocking fees for returned products?

No, we do not charge any restocking fees for returns.

How and when will I receive a refund?

Once your returned item is received and verified, your refund will be processed to the original payment method within 7 days.

Can I exchange an item for a different size, color, or model?

Yes, exchanges are possible. Contact info@liathelabel.co with your order number and the product you want to exchange for. Our team will guide you through the exchange process.

Need More Assistance?

If you’ve gone through our FAQ and still have questions, we’re here to help. You can reach out to us in the way that’s most convenient for you:

  • Email: Send us a message at info@liathelabel.co and our team will respond promptly.
  • Phone: Call us at +31613367760 for direct support.
  • Online Contact Form: Submit your inquiry through our website’s Contact Form for a quick response.

We’re committed to ensuring you get the help you need, whether it’s about an order, a product, or any other question. We are available Monday to Friday, 09:00 to 17:00 GMT.