Return and Refund Policy

At Lia the Label, we aim for clarity and transparency in handling returns, exchanges, and cancellations. If a product does not meet your expectations, please follow the procedures outlined below.

Basic Guidelines

Returns Period:

Products can be returned within 30 days of delivery.

Return Costs:

Return shipping is the customer's responsibility.

Restocking Fees:

No restocking fees are charged.

Refunds:

If approved, refunds are processed within 7 days.

Exchanges:

Available as described below.

Note:

This policy is subject to our Terms of Service.

Order Cancellations

If you wish to cancel your order, please contact us at info@liathelabel.co as soon as possible.

  • You can cancel your order before it has been dispatched.  
  • Once the order has been dispatched, it cannot be cancelled.

If you no longer want to keep the item after delivery, you can request a return by following the procedure below.

Exchanges

To exchange an item, contact our team at info@liathelabel.co within the 30-day return period, and follow the instructions provided:

  • Contact info@liathelabel.co with your order number and the product you wish to exchange for.
  • Items must be unused, unwashed, in their original packaging, and include all original tags and accessories.
  • Our team will guide you through the exchange process and help select the replacement.

After we receive and verify the original item, your replacement will be shipped.

Refunds

Once your return is received and verified, we will email you to confirm whether the refund is approved.

If approved, refunds will be processed as follows:

  • Issued using the original payment method.
  • Processed within 7 days of approval.
  • Payment providers or banks can require extra time before releasing funds.

Damaged or Incorrect Products

If you receive a defective or incorrect product, contact us immediately at info@liathelabel.co with photos of the issue.

  • A replacement or refund can be offered after the case is reviewed.

Returns Requirements

To ensure your return is accepted, please note the following requirements:

  • Items must be unused, unwashed, in their original packaging, and include all original tags and accessories.
  • Returns submitted after 30 days will not be accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the product was received damaged or incorrect.
  • Items returned without prior contact cannot be processed.

Return Procedure

Before returning an item, contact our customer service team for guidance:

  • Email info@liathelabel.co with your order number and a brief explanation of the reason for the return.
  • Returns without prior contact will not be accepted.
  • After approval, you will receive instructions on the return address and shipping method.
  • Package items carefully to prevent damage during transit.