Return and Refund Policy

At Lia the Label, we aim for clarity and transparency in handling returns, exchanges, and complaints. If a product does not meet your expectations, please follow the procedures outlined below.

Basic Guidelines

Returns Period:

Products can be returned within 30 days of delivery.

Return Costs:

Return shipping is the responsibility of the customer.

Additional Fees:

No restocking fees are charged.

Refunds:

Funds are processed within 7 days of package confirmation.

Exchanges:

Available as described below.

Note:

This policy is subject to our Terms of Service.

Exchanges

To exchange an item, contact our team and follow the instructions provided:

  • Contact info@liathelabel.co with your order number and the product you wish to exchange for.
  • Items must be unused, unwashed, in their original packaging, and include all original tags and accessories.
  • Our team will guide you through the exchange process and help select the replacement.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

  • Cancellation is possible only before processing begins.
  • Once processing has started, cancellations are no longer possible.

Refunds

Once your return is received and verified, refunds will be processed as follows:

  • Refunds are issued using the original payment method.
  • The refund process may take up to 7 days, though card payments may vary depending on your bank.
  • No restocking fees are applied.

Damaged or Incorrect Products

If you receive a defective or incorrect item, contact us immediately with photos of the issue.

  • You can choose a free replacement or a full refund.

Returns Requirements

To ensure your return is accepted, please note the following requirements:

  • Items must be unused, unwashed, in their original packaging, and include all original tags and accessories.
  • Returns submitted after 30 days will not be accepted.

Return Procedure

Before returning an item, contact our customer service team for guidance:

  • Email info@liathelabel.co with your order number and a brief explanation of the reason for the return.
  • Returns without prior contact will not be accepted.
  • After approval, you will receive instructions on the return address and shipping method.
  • Package items carefully to prevent damage during transit.