Shipping Policy
Quick Information
- Order Cut-Off Time: 16:00 GMT
- Order Processing Time: 1–3 days (Monday to Friday).
- Package Transit Time: 5–6 days (Monday to Friday).
- Total Delivery Time: 6–9 business days.
- Shipping Costs: Free shipping on all orders delivered to the United Kingdom.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please reach out to us at info@liathelabel.co and include photos of the issue.
- After verification, you can choose between a free replacement or a full refund.
Possible Delays
Although we strive to deliver orders within the estimated timeframe, certain factors may occasionally cause delays. These can include peak seasons, public holidays, severe weather conditions, or unforeseen logistical issues.
- If your order does not arrive within the expected 6–9 business days, please allow an additional 3 days (Monday to Friday).
- If the package still hasn’t been delivered after this period, contact our customer service team so we can investigate and assist you further.
Shipping Process
Once your order is placed, you’ll receive a confirmation email with a summary of your purchase. From there, we begin preparing your order for shipment.
- Processing Time: Orders are typically processed within 1–3 days (Monday to Friday).
- Dispatch Notification: When your order ships, you’ll get a second email containing your tracking details.
- Transit Time: Delivery usually takes 5-6 days (Monday to Friday) once dispatched.
In total, you can expect your order to arrive within approximately 6–9 business days from the date of purchase.
Order Cancellations
If you would like to cancel your order, please contact us at info@liathelabel.co as soon as possible. We’ll make every effort to process your request.
- Cancellations can only be made before the order has been processed.
- Once processing has begun, cancellation is no longer possible.